Privacy Policy

Effective Date: 21 June 2026
Last Updated: 21 June 2026

This Privacy Policy explains how MagmaBear Games LLC (“MagmaBear Games,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you play Eternal Rift Defense, use its online features, contact support, or visit EternalRiftDefense.com.

Eternal Rift Defense launches through Steam, uses Steam login services, uses Steam for purchases, and may use Discord SDK features for optional in-game voice communication.

By using Eternal Rift Defense, you agree to the collection and use of information described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

Eternal Rift Defense;
EternalRiftDefense.com;
our online multiplayer services;
chat and social features;
support, customer service, reports, and ban appeals;
Steam-connected login and purchase features;
Discord SDK voice-related features used in the game.

This policy does not apply to services operated by Steam, Valve, Discord, or other third parties. Their own privacy policies apply to the data they collect or process.

2. Data We Collect

When you play Eternal Rift Defense and use its online features, we collect the following categories of data. We collect only what we need to run your account, save your progress, enable multiplayer and social features, process purchases, and keep the game secure and fair.

2.1 Account and Identity Data

We may collect:

your Steam ID;
your Steam display name or in-game display name;
usernames, character names, guild names, and other names you choose;
Discord ID and Discord username if needed for optional Discord-related features;
email address and message contents if you contact us for support, customer service, reports, legal questions, or ban appeals.

We do not currently operate player login accounts on EternalRiftDefense.com. The website is for game information only.

We do not collect or store Steam passwords, Discord passwords, or payment card details.

2.2 Characters, Progression, and Gameplay Data

We may collect:

characters you create, including names, class, level, and related character information;
progression, experience, levels, achievements, quest progress, and unlocks;
in-game currencies, including Rift Gems, Cursed Shards, or other current or future currencies;
items, equipment, talents, upgrades, cosmetics, rewards, and entitlements;
match data, including win/loss/abandoned status, waves reached, enemies defeated, playtime, PvP rating, co-op or PvP results, and leaderboard-related data;
gameplay events used to operate multiplayer, progression, achievements, matchmaking, leaderboards, and anti-cheat validation.

We use this data to save your game, operate co-op and PvP multiplayer, support leaderboards and achievements, balance the game, troubleshoot issues, and detect cheating or abuse.

2.3 Purchases

For Steam purchases and in-game microtransactions, we may collect:

Steam transaction and order identifiers;
product purchased;
quantity;
purchase status;
items, currencies, or entitlements granted to your account.

We do not collect or store your payment card number, billing address, or other payment method details. Payments are processed by Steam under Steam’s terms and privacy policy.

2.4 Social and Communications Data

Eternal Rift Defense may include overworld chat, rift chat, party chat, guild chat, private whisper chat, guild membership, and party membership.

We may collect:

chat messages sent through the game;
sender and recipient information for messages;
timestamps;
party and guild membership information;
moderation reports;
profanity-filter events;
mutes, bans, warnings, and other moderation actions.

Chat messages are retained for up to 30 days and then automatically deleted, unless we need to keep specific records longer for safety, security, abuse prevention, moderation, legal compliance, or investigation of rule violations.

Records of moderation events, including reports, profanity-filter hits, mutes, bans, and related evidence, may be kept longer for safety, security, and abuse-prevention purposes.

2.5 Voice Chat

Optional party voice communication may be provided through Discord SDK features and Discord’s servers.

We do not record, store, or route voice audio through our servers.

Discord may process information related to Discord voice features under Discord’s own privacy policy and terms. You should review Discord’s policies for information about how Discord handles voice and account data.

2.6 Technical and Security Data

We may collect:

IP address, used at the moment of connection to help route you to an appropriate server region, rate-limit traffic, prevent abuse, and secure the service;
short-lived server access logs;
login session timestamps;
platform/session information needed to operate Steam login and multiplayer sessions;
optional device label if you provide one;
server request logs, error logs, and operational logs generated by our own infrastructure;
administrative audit logs for moderation, support, and security actions.

For moderation and administrative actions, staff audit logs may retain the acting operator’s IP address for security and accountability.

3. What We Do Not Collect

We do not collect or use:

Steam passwords;
Discord passwords;
payment card or billing details;
voice or video recordings;
hardware fingerprinting;
GPU, CPU, OS version, or screen resolution for profiling;
third-party advertising trackers;
third-party analytics trackers such as Google Analytics, Facebook SDK, Mixpanel, or Amplitude;
third-party crash telemetry.

Built-in engine crash reporting is disabled.

We do not sell your personal data.

4. How We Use Data

We use the data we collect to:

authenticate Steam login;
operate single-player save features where applicable;
operate multiplayer features;
save characters, progression, items, currencies, and achievements;
provide leaderboards, matchmaking, guilds, parties, whispers, and chat;
process and verify Steam purchases and entitlements;
provide customer support and respond to ban appeals;
moderate chat and social features;
detect, prevent, and investigate cheating, exploiting, fraud, harassment, spam, security incidents, and abuse;
maintain, debug, secure, and improve our servers and services;
comply with legal obligations;
enforce our Terms of Service.

5. Sources of Data

We collect data from:

you, when you play the game, chat, contact support, submit reports, or provide information;
Steam, when you authenticate through Steam or make Steam purchases;
Discord, if Discord-related features are used;
the game client and our servers, when you connect, play, matchmake, chat, purchase, or use online features.

6. Legal Bases for Processing

Where privacy laws require a legal basis, we process data based on one or more of the following:

performance of a contract, such as providing the game, multiplayer, progression, purchases, and support;
legitimate interests, such as security, anti-cheat, moderation, fraud prevention, service improvement, and abuse prevention;
consent, where required, such as optional Discord-related features or optional information you choose to provide;
legal obligations, such as responding to lawful requests or complying with applicable law.

7. How We Share Data

We may share data with:

Steam/Valve, for authentication, purchases, entitlements, platform services, and Steam-related functionality;
Discord, for optional Discord SDK voice-related features;
hosting, infrastructure, database, email, security, and support providers who help us operate the game;
law enforcement, regulators, courts, or other parties when we believe disclosure is required by law or necessary to protect rights, safety, users, or our services;
professional advisors, such as attorneys or accountants;
a successor entity if MagmaBear Games LLC is involved in a merger, acquisition, reorganization, sale of assets, or similar business transfer.

We do not sell personal data. We do not share personal data for third-party behavioral advertising.

8. Data Retention

We keep data only as long as reasonably needed for the purposes described in this Privacy Policy.

Typical retention periods include:

account, Steam ID, character, progression, purchase entitlement, and gameplay data: kept while your game account or related records remain active, and for a reasonable period afterward for security, support, legal, and accounting purposes;
chat messages: retained for up to 30 days, unless needed longer for moderation, safety, abuse prevention, or legal reasons;
moderation records: kept longer as needed to enforce bans, prevent abuse, review appeals, and protect the community;
server access logs and operational logs: generally short-lived unless needed for security, troubleshooting, abuse prevention, or legal reasons;
support emails and ban appeals: kept as needed to respond to your request, maintain support history, resolve disputes, prevent abuse, and comply with legal obligations;
transaction and entitlement records: kept as needed for accounting, fraud prevention, support, legal compliance, and purchase verification.

9. Security

We use reasonable technical and organizational measures to protect the data we collect. These measures may include access controls, server-side validation, authentication, logging, administrative audit trails, and infrastructure security practices.

No system is perfectly secure. We cannot guarantee that unauthorized access, data loss, service interruption, or security incidents will never occur.

10. Children’s Privacy

Eternal Rift Defense is not intended for children under 13. We do not knowingly collect personal data from children under 13.

If you believe a child under 13 has provided personal data to us, contact us at magmabeargamesllc@gmail.com and we will take reasonable steps to review and delete the information if required.

If you are under the age of majority where you live, you should use Eternal Rift Defense only with permission from a parent or legal guardian.

11. Your Privacy Choices and Rights

Depending on where you live, you may have rights to:

request access to personal data we hold about you;
request correction of inaccurate data;
request deletion of certain data;
object to or restrict certain processing;
request a copy of certain data;
withdraw consent where processing is based on consent;
appeal or complain to a privacy regulator.

To make a privacy request, contact us at:

magmabeargamesllc@gmail.com

We may need to verify your identity before responding. Some requests may be limited by legal, security, anti-cheat, fraud prevention, accounting, or operational requirements.

Deleting certain data may prevent you from using online features, recovering progress, accessing purchases, participating in multiplayer, or using support and moderation systems.

12. International Users

MagmaBear Games LLC is based in Washington State, United States. If you use Eternal Rift Defense from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

Data protection laws in those countries may differ from the laws where you live.

13. Website Privacy

EternalRiftDefense.com is currently used only to host game information and legal pages. Users do not log into the website.

When you visit the website, basic technical logs may be generated by our hosting or infrastructure providers, such as IP address, request time, page requested, and browser request information. We use this information to operate, secure, and troubleshoot the website.

We do not currently use third-party advertising trackers or third-party analytics trackers on EternalRiftDefense.com.

14. Third-Party Links and Services

The game and website may link to or interact with third-party services, including Steam and Discord. Third-party services are governed by their own terms and privacy policies.

We are not responsible for the privacy practices, security, availability, or content of third-party services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date above.

If changes are material, we may provide additional notice in the game, on our website, through Steam, or by other reasonable means.

Your continued use of Eternal Rift Defense after changes become effective means you accept the updated Privacy Policy.

16. Contact

For privacy questions, support, customer service, reports, legal notices, or ban appeals, contact:

MagmaBear Games LLC
Email: magmabeargamesllc@gmail.com
Website: EternalRiftDefense.com